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Returning a product to Hinterlands

Purchased via Hinterlands?

If you are not completely satisfied with your order we can offer either a refund or exchange providing that goods are completely unopened/unused and returned to us within 14 days of purchase.

Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage costs.
Please contact us here and enclose your name, order ID number and reason for return/exchange. We will then reach out with an address to dispatch to.
We aim to handle your returns within three working days of receiving the goods. Refunds will be given via payment method supplied at time of ordering (ie. If paid with PayPal, funds will be refunded through PayPal.)

Purchased via Etsy?

If you have purchased your products via Etsy you will need to arrange your return or exchange through that platform.

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No animal testing ever
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